Refund Policy

Our Health kit has been manufactured by Kinetik Medical product and is created to the highest standards, however, if you find you have a faulty product you can return it. You can also return products that are not faulty, subject to exclusions.

Please ensure you read the following guidance prior to returning your Kinetik Medical product. http://kinetikwellbeing-shop.com/pages/refunds-policy.

Faulty Products

Faulty product can be returned to Kinetik Medical within 12 months of purchase. We will review such returned products on an individual basis and provided the product is found to be faulty we will issue a like for like replacement and in this case refund postage. If the product is found not to be faulty we will return the product to you and reserve the right to charge you for packaging and post.
You can return your purchase to us in its original condition within 15 days of purchase as long as the product is returned unopened with seals, shrink-wrap and packaging intact. In this case your purchase will be credited in full.

Problems with the App or the On-line profile

Please email support@carosconnect.com for any questions you may have about the app or profile.
We suggest looking at the extensive help section on our website: www.carosconnect.com